Delivery Information

(i) Orders received before 2pm Monday-Thursday are usually despatched the same day and should arrive the following day between the hours of 9:00am and 5:30pm
(ii) Orders received before 2pm Friday are usually despatched the same day and should arrive Monday between the hours of 9:00am and 5:30pm
(iii) Orders received over the weekend are usually despatched Monday/Tuesday and should arrive Tuesday/Wednesday between the hours of 9:00am and 5:30pm

Please note:
The carriage cost quoted refers to mainland UK only. Orders outside of this area or that fall into distant areas of the UK may incur a higher shipping cost. We will inform/contact you if this is the case with your order.

Standard Delivery Service - We will endeavour to meet the above despatch date and we will send email confirmations to keep you updated with the progress of your order. Once your parcel has been successfully despatched, we offer a guaranteed next working day courier service (exclusions for certain areas may apply).

Returns and exchanges

In accordance with the Distance Selling Regulations, the following applies to all mail order and E-Commerce contracts:
The buyer is entitled to return the goods within 7 working days for a refund subject to the following:
i) It is reasonable for the buyer to open the outer packaging and inspect the goods. It is not acceptable to break any seals on the accompanying software or on the item itself.
ii) Any software that forms a part of the goods (driver and software disks) if unsealed by the buyer are exempt from the right to cancel and return the goods under the Distance Selling Regulations. However, if the goods are not as specified, advertised or faulty, then the buyer may still reject the goods under The Sales of Goods Act.
iii) If the buyer properly rejects any of the goods in accordance with the Distance Selling Regulations within 7 working days in writing, the buyer shall nonetheless be responsible for the return cost of the goods.
iv) If the returned goods received by the Company are not in a sellable 'as new' condition, then the Company reserves the right to charge a restocking fee.

Whether goods are returned in a sellable condition is to be judged by the Company.

The Company accepts no responsibility for any consequential loss caused to the buyer for the receiving of faulty goods. Faulty goods received shall be dealt with as outlined below.

Whilst every effort shall be made to keep any delivery date, time of delivery shall not be of the essence. The Company shall not be liable for any consequential loss incurred by the buyer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date.

Unless otherwise agreed the Company may deliver by installments and in such case each installment shall be treated as a separate contact and any delay, default or non-delivery in respect of any installment by the Company shall not entitle the buyer to cancel the remainder of the Contract.

The Company cannot accept any returned goods found to fall into one or more of the following categories:
i) The goods are in some way physically damaged by the buyer.
Ii) The warranty card/cards have been completed.
iii) The goods are found not to have been sold to the customer by the Company.
iv) The goods have been in the customers receipt for longer than 7 days.
v) The goods do not have a corresponding RMA number displayed clearly on the item(s). An RMA number must be obtained before any item is sent back to the Company by contacting the Company by telephone 01685 723419
Goods received by the buyer that are found to be physically damaged by the courier must be reported to the Company immediately. The maximum time allowed to report physical damage is 72 hours. After 72 hours, any claims of physical damage will not be accepted for refund or replacement.

These terms and conditions are subject only to UK law.